Renaissance Products
Renaissance House
Church Street
Howth
Dublin
D13 V2N1

HOW CAN WE HELP?

Renaissance Products Ltd are the Irish distributor for IMAGE Skincare.

We work with all the best skincare professionals in Ireland who are qualified and educated to provide you with customised advice. Should you have a query regarding your skin type or any skin concern and finding the correct products for you – please contact the skincare professional you have nominated in your area from the Find a Pro section on this website.

DELIVERY & PAYMENT

For all delivery and payment related queries, please contact Renaissance Products Ltd directly on info@renaissanceproducts.com or 01 – 832 1412

Frequently Asked Questions

Please read our FAQ before sending us a message.

Why should I use IMAGE Skincare products?

We are a clinical skincare brand, powered by safe, proven ingredients and smart botanicals – for your healthiest skin, ever. We cut out what your skin doesn’t need, we source everything with intention, and we don’t test on animals.

 

How do I choose which IMAGE Skincare products are best suited to my skin?

There are several ways to choose your products. You can shop by skin concern under our ‘Shop’ tab online to browse products for particular concerns. We always recommend visiting your local IMAGE Skincare professional to complete your full skin care diet, you can find your nearest stockist here. Your at home personalised skincare regime will assist you in achieving the skin goals you desire, however, visiting with a professional for a treatment whether it be a facial or chemical peel will only enhance and improve the results you may be seeing at home.

Where can I find a list of ingredients online?

Full ingredient lists for each product can be found under the “Ingredients” tab on any individual item’s product information page.

Do IMAGE Skincare test products on animals?

No. we do not test our products on animals.

Are IMAGE Skincare products paraben free?

IMAGE Skincare is dedicated to providing safe and effective products without the use of controversial preservatives such as parabens.

Are IMAGE Skincare products safe to use during pregnancy?

We recommend speaking with your healthcare professional to determine if you should use any of our products while pregnant.

Are IMAGE Skincare products safe to use when going through chemo therapy or other health treatments?

We recommend speaking with your healthcare professional to determine if you should use any of our products while you are going through any health-related treatments.

What should I do if I have an allergy to an ingredient that is in a product I purchased?

If you have a known allergy to an ingredient, please do not use the products without consulting with your medical professional.

Are you an Irish company?

Yes, IMAGE Skincare is distributed in Ireland by Renaissance Products Ltd.

How long will it take for my order to arrive?

All orders are processed within 2-3 business days and dispatched via a third-party courier. This delivery time is only an approximation and during busy periods your shipment may take longer.

How much does shipping cost?

Ireland/Northern Ireland: All orders are currently being shipped by courier free of charge.

UK: Shipping charge: €18.00

France: Shipping charge: €18.00

What is your return policy?

All items will be dispatched with a returns document, should you wish to return any item you have 14 calendar days to return an item from the date you received it. To be eligible for a return you must send the item, unopened and in its original packaging along with the returns document (included in your delivery) and proof of purchase.

What is your refund policy?

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). Please allow up to 5 working days for credit, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How can I get in touch about my order/general query?

You can contact us by email at info@renaissanceproducts.com
Tel (Ireland): 01 832 1412
Tel (Northern Ireland/UK): 0845 319 4265

How can I get in touch about stocking IMAGE Skincare?

Please click here to fill out an application form to become a stockist. Your request will then be submitted to head office for review. Once your application is received, an area representative will be in touch within a 5 working day period. Please note this may take longer during busy periods.

Send us an email